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California Residents will be charged sales tax on their order

United States Shipping

ACT Machines ships to all US addresses. You will need to provide a full street address for shipping. Our shipping charges are as follows:

Clamping device Shipping

All clamping devices will be shipped by USPS (US Postal Service) priority mail at a fixed shipping charge of $9.95 for up to 4 pairs of clamps.

CNC Machine Shipping

Since the shipping weight of the DMC-III CNC machine is about 500 lb. and is packaged in a wooden crate, all CNC machines shipping charge will be quoted by less than truck load freight base on the origination from Los Angeles, California, zip code 91344. Please contact the sales department for the shipping charges.

Post Office Box, Alaska and Hawaii Shipments

ACT Machines ships to Post Office Boxes, Alaska and Hawaii by US Priority Mail. The shipping charges are the same. Priority Mail usually takes 2-3 days but does not provide tracking and insurance. Please let us know if you would like tracking and/or insurance on your order.

International Shipping

Please contact the sales department for the shipment internationally.

Packaging

ACT takes great care in packing your order to ensure its safe arrival. All plush items are packed in plastic bags and fragile items are cushioned with p-nuts. ACT recycles packaging material whenever possible - we ask you to do the same.

Sending a Gift

If you would like a gift sent, please provide the full name and address of the recipient in the ship to box. Please indicate that the order is a gift. ACT is happy to include a message with your order - please let us know what you would like the message to say. We will e-mail you a confirmation but will not mail a receipt to you. ACT cannot at this time provide a gift-wrapping service.

Returns

We will accept returns for refund if we are notified within 30 days of receipt of the product. We will accept a return for exchange within 45 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds for the purchase cost of the machine, less shipping and handling, will be credited back to the card used to purchase the item.

Damaged Goods

If goods are damaged during shipment by Freighter, save the item, the box and all packing material. Notify us and we will place a claim with Freighter. Freighter insures all shipments and so far has made good on them. You may have to allow a Freighter representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If your product shipped by USPS, the damage will be between you and the post office.

Canceling Orders

We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at sales@actmachines.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.